We ship all orders from our office in Miami. Delivery times vary depending on the destination city and typically range between 2 to 3 business days. For rings, shipping may take up to 7 business days, depending on size availability or if a custom size adjustment is needed.

Pieces that are no longer available may be requested again through special order. Pricing may vary, either higher or lower, and the estimated production time ranges from 30 to 40 business days.

For custom orders, the delivery time may range from 35 to 45 business days, depending on the complexity of the design and the volume requested. This timeframe ensures the creation of an
exceptional, high-quality piece.

For security reasons, all client information, including the shipping address, must match the billing
details authorized by the credit card provider. If you wish to have your order shipped to an unconfirmed address, you may coordinate with your credit card issuer to register an alternative confirmed address. Alternatively, if you choose to pay via wire transfer, you are welcome to designate any shipping address of your preference.

IMPORTANT: Upon delivery, the shipping carrier’s receipt must be signed. Once the package is received and the delivery is confirmed with a signature, responsibility for the item transfers to the client.

In accordance with our three sales categories, in-stock pieces, made-to-order pieces, and custom
designs:

For in-stock pieces, you may request a return within 10 business days, provided that specific quality-related conditions are met.

Once the item has been received, the client assumes full responsibility for its care. Shipping insurance does not cover any damage caused by the client after delivery.

The full refund will be issued once the piece has been received and our inspection process is complete. We will verify that the jewelry is in perfect condition and that the weight, dimensions, and gemstone characteristics match those of the original shipment.

All returns must be in their original condition, free of scratches or damage not present at the time
of delivery.

As each piece is custom-made and tailored to the client’s individual preferences —with gemstones
personally selected— we take every step necessary to ensure the client feels fully confident in the design process. We closely follow the client's specifications to deliver a result that truly reflects their vision.

Due to the exclusive and bespoke nature of these creations, we reserve the right to determine the applicability of our return policy. Returns will only be considered in cases where there are valid concerns regarding product quality, unsatisfactory service, or changes made by Piné that were
neither approved nor requested by the client.

If you are considering a return, please contact us via email, phone call, or WhatsApp. We will review the reasons for your request, and upon approval, a return authorization code will be
issued. Based on the value of the piece, we will provide detailed instructions on how to proceed.

Returns will only be accepted once the return authorization code has been issued. Refunds will be processed using the original payment method and returned to the same account or platform used for the initial transaction.

Please remember that all returns must be in their original condition, free of scratches or damage not present at the time of delivery.

Shipping costs are non-refundable and will be deducted from the total refund amount using the same payment method as the original transaction.

We gladly accept the following credit and debit cards:
Visa, mastercard, American express,

Paying by credit card offers the highest level of security for both the client and our business, ensuring protection against fraudulent activity on both ends.

We also welcome payments via bank wire transfer or personal check. If you prefer one of these methods, please reach out to us directly so we may assist you with the manual processing of your order.

Full payment is required prior to the start of production for any order involving a custom setting.

Each emerald is certified by a reputable gemological laboratory. With every purchase, you will receive a physical certificate detailing the gemstone’s characteristics and authenticity.
Additionally, the certificate can be verified online through the laboratory’s official website, ensuring full transparency and confidence in your investment.

Lifetime Warranty by Piné
Piné proudly offers a lifetime warranty on all its pieces, covering craftsmanship issues such as metal porosity, defective soldering, or other manufacturing imperfections. Any item found to be of poor quality will be repaired or replaced at no cost to the client.

Noticing an Issue?
If you believe your piece may have a quality concern, we kindly ask that you contact us directly so we can evaluate the item and provide the appropriate care.

Jewelry Wear, Damage, and Repairs
Jewelry, by its nature, is subject to wear through everyday use or accidental impact, particularly rings, which are exposed to constant movement and contact. Because of this, our manufacturing warranty does not cover normal wear and tear, or rare instances of gemstone loss due to external damage.

While we take pride in the craftsmanship of each piece, certain conditions that arise over time are not considered manufacturing defects. These include, but are not limited to:

• Discoloration of gold or platinum caused by exposure to harsh chemicals such as
  cleaning agents or hot tub water.
• Gradual wearing down of precious metals, especially in prong settings, which may
  eventually require maintenance.
• Fabric threads catching on prongs and bending them out of place, potentially
  leading to gemstone loss.
  Loss of stones due to accidental impact or trauma.
  

To help preserve the integrity of your jewelry, we highly recommend regular visual inspections, particularly of prongs holding gemstones to detect any signs of loosening that may need preventive repair.

Should a repair fall outside the scope of our Lifetime Warranty, a detailed estimate will beprovided by one of our service specialists for your approval prior to any work being carried
out.

Image Representation Disclaimer
We strive to present our pieces as accurately as possible through high-quality photography that reflects the clarity and beauty of each emerald. However, please note that colors and details may vary slightly from one screen to another, which is an important factor to consider when viewing images online.

Emeralds are among the most captivating gemstones in the world, celebrated for their rich green
hues and timeless allure. Unlike other gems, emeralds are valued primarily for their color, each
tone telling a unique story of nature’s artistry. This guide offers a refined overview of the various
shades, clarity levels, and quality grades used to evaluate emeralds, helping you appreciate the
subtle beauty and rarity that define each stone.

Custom Jewelry Process

1. Initial Consultation

• Conducted via phone, WhatsApp, or video call.
• We explore ideas, budget, style, occasion, and the client’s vision.
• We clarify what can and cannot be modified once the process begins.

2. Gemstone Selection

• The client receives detailed videos and images of selected emeralds.
• We explain characteristics such as color, clarity, cut, and origin.
• Once the stone is chosen, confirmation is required in writing (via email or message).

3. Design & Approval

• A digital render or 3D wax model is created, depending on the level of
  customization.
• The client approves proportions and design details in writing.
• It is clearly stated that once approved, structural changes may incur additional costs.

4. Payment

• Full payment is required before production begins, securing materials and craftsmanship.
• Return conditions are outlined, which apply only in justified cases (quality issues or errors on our part).

5. Production & Progress Updates

• Clients receive estimated timelines (e.g., 30–40 business days).
• Progress updates may be provided as needed through visuals or messages.

6. Delivery with Warranty

• The final piece is delivered with a certificate of authenticity, technical details, and our lifetime warranty.
• Upon delivery, the client signs a confirmation and receives guidance on proper care and warranty terms.

7. After-Sales Support

• We offer complimentary inspections after a certain time, when possible.
• Open communication is maintained for any future questions, services, or design adjustments.

At Piné, we believe that a love as rare as yours deserves a gem just as exceptional. The emerald, known for its deep symbolism of loyalty, rebirth, and timeless beauty, is a bold and meaningful choice for an engagement ring. Far from conventional, it speaks to those who value authenticity, elegance, and individuality.

Our bespoke creation process unfolds in the following steps:

1. Personal Consultation: We begin with a one-on-one conversation to understand
your story, preferences, and design vision.

2. Emerald Selection: You are guided through a curated selection of emeralds, each with distinct color, clarity, and character.

3. Design Approval: Based on your chosen stone, we present digital renderings or a 3D wax model for your approval.

4. Handcrafted Creation: Your ring is meticulously crafted in our atelier by expert hands.

5. Final Delivery: The finished piece is delivered with a certificate of authenticity and covered by our lifetime warranty, a lasting symbol of your commitment.

Care Guide for Emerald, Diamond, and Gold Jewelr

1. Cleaning
• Gently clean your jewelry with a soft microfiber or jewelry cloth.
• If needed, use lukewarm water with a few drops of mild soap and a very soft brush.
• Never use ultrasonic or steam cleaners on emerald jewelry — they can damage the stone or its natural oils.
• Ultrasonic cleaners are safe for diamonds and plain gold pieces, but always check before use.

2. Wearing and handling
• Put on your jewelry last, after applying perfume, makeup, or lotions.
• Avoid contact with chemicals such as perfume, chlorine, alcohol, detergents, or vinegar.
• Do not wear your jewelry while exercising, swimming, showering, or in saunas.

3. Storage
• Store each piece separately in its box or a soft pouch to prevent scratches.
• Keep jewelry away from humidity and direct sunlight.
• Because most emeralds are oiled naturally, extreme heat or dryness can affect their luster.

4. Professional maintenance
• Have your jewelry professionally cleaned and inspected once a year, especially if it’s a ring worn daily.
• A jeweler can reapply natural oil to the emerald if it ever loses some of its hydration over time.
• Regularly check that the settings and prongs are secure to keep the stones firmly in place.