1. Initial Consultation

  • Conducted via phone, WhatsApp, or video call.
  • We explore ideas, budget, style, occasion, and the client’s vision.
  • We clarify what can and cannot be modified once the process begins.

2. Gemstone Selection

  • The client receives detailed videos and images of selected emeralds.
  • We explain characteristics such as color, clarity, cut, and origin.
  • Once the stone is chosen, confirmation is required in writing (via email or message).

3. Design & Approval

  • A digital render or 3D wax model is created, depending on the level of customization.
  • The client approves proportions and design details in writing.
  • It is clearly stated that once approved, structural changes may incur additional costs.

4. Payment

  • Full payment is required before production begins, securing materials and craftsmanship.
  • Return conditions are outlined, which apply only in justified cases (quality issues or errors on our part).

5. Production & Progress Updates

  • Clients receive estimated timelines (e.g., 30–40 business days).
  • Progress updates may be provided as needed through visuals or messages.

6. Delivery with Warranty

  • The final piece is delivered with a certificate of authenticity, technical details, and our lifetime warranty.
  • Upon delivery, the client signs a confirmation and receives guidance on proper care and warranty terms.

7. After-Sales Support

  • We offer complimentary inspections after a certain time, when possible.
  • Open communication is maintained for any future questions, services, or design adjustments.